Last updated: April 2026

Batecool Refrigeration Limited is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us.

This policy applies to all visitors, customers, and enquiries made through this website.

1. Who We Are

Batecool Refrigeration Limited
Company Number: 03528994
Registered Address: 22 Hillside, Findern, Derby, DE65 6AZ
Email: info@batecool.co.uk
Telephone: 0800 358 0537

We are the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following personal information:

• Name
• Email address
• Telephone number
• Business name
• Enquiry or message content
• IP address
• Device and browser information
• Website usage data

We do not knowingly collect special category data.

3. How We Collect Your Data

We collect personal data in the following ways:

• When you submit a contact or enquiry form
• When you email or call us
• When you browse our website
• Through cookies and similar technologies

4. Why We Use Your Data and Our Lawful Basis

Under UK GDPR, we must have a lawful basis for processing your data.

We do not use your data for automated decision-making.

5. Cookies and Tracking Technologies

Our website uses cookies.

Essential Cookies

These are required for the website to function and cannot be disabled.

Non-Essential Cookies

These may include analytics or performance cookies.

Important: We do not place non-essential cookies until you actively consent.

You can accept or reject non-essential cookies using our cookie banner and can change your preferences at any time. Continued use of the website without consent does not constitute acceptance.

6. Who We Share Your Data With

We may share your data with:

• Website hosting providers
• IT and security providers
• Professional advisers (where legally required)

We do not sell your personal data.

All third parties are required to process data securely and lawfully.

7. International Data Transfers

We do not intentionally transfer personal data outside the UK.

If this changes, we will ensure appropriate safeguards are in place.

8. Data Retention

We retain personal data only for as long as necessary:

• Enquiry data: Up to 24 months
• Contractual records: Up to 6 years
• Legal and accounting records: As required by law

Data is securely deleted when no longer required.

9. Data Security

We use appropriate technical and organisational measures to protect your data, including:

• Secure hosting
• Access controls
• Regular system monitoring

No system is completely secure, but we take reasonable steps to protect your information.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with the Information Commissioner's Office

To exercise your rights, contact us using the details above.

11. Children's Data

Our website and services are not directed at children.

We do not knowingly collect data from children under 16.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.

13. Contact and Complaints

If you have any questions about this policy or how your data is handled, contact us at:

Email: info@batecool.co.uk
Telephone: 0800 358 0537

You also have the right to complain to the Information Commissioner's Office at www.ico.org.uk.